2010 Conference sponsored by HRS

Wednesday 16th June

Breakfast Briefing, hosted by the Institute of Travel & Meetings (ITM)

In 2009 a number of research papers looked at the contribution of travel to the global economy and the financial return of travel investment but they did not delve deeper into the threat from travel alternatives.  ITM Research and America Express embarked on an independent project to take a look into the future role of face to face meetings and the implications for the business travel and meetings industry of emerging technologies and the behaviour of the Next Generation of executives. 

This substantial and compelling research project is not due for completion until the third quarter of 2010, but the architects will share exclusive details and findings of the project with buyers at the Business Travel Market through the partnership with the Institute of Travel & Meetings. This session is a must-attend event for any buyer looking to create travel and meetings management strategy for the future.

Moderated by Paul Tilstone, ITM CEO, the speakers include Christa D Manning, Director of Research & Media for American Express Business Travel Global Advisory Services and Colin Goldney, Managing Director from Argate (ITM Research)

Session 1/ Stream 1/ INNOVATION in association with ITM - COMMODITY IN THE EXTREME
Rumours that KLM/Air France are planning a  test to offer late stage inventory for auction on e-bay could be a rumour too far, but just how far is the treatment of travel inventory as commodities likely to go? ITM says, “Suppliers are of course fiercely protective over the application of commodity purchasing techniques for their products.  Distinguishing against rivals through value is every company’s goal – but let’s get real here.  In every purchase there is a commodity aspect and there’s value adds – it’s time for a sensible debate.”

Moderator Gillian Upton Name: Gillian Upton
Job title: Editor
Company name: The Business Travel Magazine
Biography: Gill is a veteran of the business travel market, having edited many trade and consumer titles in the sector from Business Travel Analyst or the FT to Business Traveller magazine for ten years and the Evening Standard’s business travel coverage for several years. She has edited the Business Travel Magazine since its launch in November 2006. She was awarded the Special Achievement Award last year by the Business Travel Journalism Awards for her body of work in the industry.
Speaker 1 Yann Le Goff Name: Yann Le Goff
Job title: Strategic Sourcing Director
Company name: Sidel Group
Biography: Yann Lo Goff, is the Strategic Sourcing Director of the SIDEL Group, a French based company specialised in bottling line belonging to the TETRA LAVAL Group. He is also a teacher in Le Havre (F) University. As a former corporate aircraft pilot, Yann knows the business travel market very well. . Member of the steering committee of the French Association of Travel Manager (AFTM) and on the NBTA Europe Advisory Board, Yann has restructured his business travel market, put new processes, policies and developed a private air link between France and Italy. Nominated for several awards, this 43 years old buyer will give you his view and techniques that have allowed him to drop his costs while, in the meantime, he was increasing his level of service.
Speaker 2 Kyle Moore Name: Kyle Moore
Job title: Vice President Marketing
Company name: Sabre Holdings
Biography: Kyle Moore has been with Sabre for over 12 years. He is currently responsible for Sabre’s product strategy in airline distribution. This includes managing Sabre’s airline participation solutions, its connectivity tools, and its inventory solutions. Mr Moore also has experience in hotel distribution, airline crew management, airport staffing, loyalty, cabin services, reservations and point of sale tools. He also has experience in corporate travel management and online travel, traditional agency shopping and booking behaviour. He has also held positions in corporate strategy and business development and corporate finance. Mr Moore started his career at American Airlines and has been quoted in a wide variety of travel industry and mainstream media publications, including; The Wall Street Journal, Air Transport World, Business Travel News, Travel Weekly, Airline Business, Travel Agent, Yahoo Finance, and The Beat among others.
Speaker 3 Henri Hourcade Name: Henri Hourcade
Job title: General Manager UK & Ireland
Company name: Air France KLM
Biography: Henri moved to London in July 2009 to become General Manager AIR FRANCE KLM UK & Ireland. Prior to that he was Vice President Corporate and Distribution for AIR FRANCE KLM since July 2008. Henri Hourcade holds a Master from Essec business school and joined Air France in 1988 just after he graduated. His first position was Deputy Manager for the Southern Caribbean region, before becoming in 1991 the IT and Training logistic Manager for the newly devised Air France loyalty scheme Frequence plus. Henri Hourcade has got experience in foreign markets as he was Commercial Director for Scandinavia and Finland for Air France between 1993 and 1996. He then moved back to Air France head office to hold various positions within Revenue Management such as Pricing Analyst for North and Eastern Europe, Pricing Manager for French and European routes and Manager of Revenue Management Pricing for Europe and France. His role developed to the one of Regional Manager for Toulouse, South Western France in 2001. He returned to Paris 2 years later to endorse the position VP Distribution and E-commerce for Air France and then AIR FRANCE KLM. Henri is now responsible for overseeing operations from 20 UK & Irish airports and is based at the joint AIR FRANCE KLM head office in London with the Sales, Commercial and Support teams.
Speaker 4 Paul Wait Name: Paul Wait
Job title: General Manager Global, MNA and UK Sales
Company name: Virgin Atlantic Airways
Biography: Paul joined Virgin Atlantic in January 2000. His responsibilities include every aspect of sales development and retention with all segments of the travel industry and companies with long haul business travel requirements. He is also responsible for setting policy and driving the sales strategy for Global and Multi National accounts. Prior to Virgin Atlantic, Paul spent a 27 year career with American Express Travel, spanning a number of roles and locations both in an operational and sales capacity.

Session 1 / Stream 2 / MEETINGS & TRANSIENT In association with HBAA - MAKING THE BUSINESS MODEL WORK
This session looks at the how why and what of remuneration in meetings and events. When does commission make sense, or when does a fee, and whose sense is it anyway? HBAA says: “If you use an agency, supply an agency or are an agency you need to understand the different models that exist, and how they impact on your business.  Our panel will shine a light on the sometimes confusing world of remuneration.”

Moderator Richard Eades Name: Richard Eades
Job title: Managing Director
Company name: Inkerman Associates
Biography: Richard has built a reputation as a key moderator and speaker around the industry, bringing an engaging and enthusiastic approach to delivering the key message. He commands vast knowledge of US, Middle East and European Business Cultures, through 29 years experience in the Hotel, Conference and Events Industry. Richard is a Past Chairman of the HBAA. He has sat on several Global and Independent Hotel Group Advisory Boards, owned a Restaurant for 5 years and worked up to Board level within organisations such as: Hilton, THF, MWB, BSI Group, Banks Sadler, Venues Unlimited, Expotel, and various Independent Hotels. In 2006 Richard set up Inkerman Associates; he and his colleagues are working on a variety of assignments within Hotels, Travel and Event Management Companies, Corporate Travel Departments, Venture Capitalists and Interim Solution Companies. www.inkermanassociates.com
Speaker 1 Judith Huisman Name: Judith Huisman
Job title: Partner
Company name: Meetingselect BV
Biography: Judith Huisman is a specialist in meeting management and founded Meetingselect in 2007 together with her business partner Anouk Roohé and two investment companies. Meetingselect.com (click Judith's name to visit website), headquartered in the Netherlands, is specialised in strategic meeting management solutions offering web-based technology that automates both cost and time consuming elements of meeting management. The self booking tool for meetings and group reservations provides extensive meeting management information system giving companies insight into all the meeting costs and at the same time steer revenue to their preferred suppliers of meeting accommodations and to their internal meeting rooms. Clients include Canon Europe, Gezyme Europe, LeasePlan, Danone and Logica. Prior to 2007 Judith held operational and sales roles at Walt Disney World Resorts in Orlando, Florida. Golden Tulip Hotels, Krasnapolsky hotel in Amsterdam and NH Hoteles.
Speaker 2 Douglas O’Neill Name: Douglas O’Neill
Job title: Managing Director
Company name: Inntel – Venue Finding and Business Travel Solutions
Biography: Douglas is the Managing Director of Inntel, a venue finding and business travel agency spanning both the HBA and TMC markets. Inntel specialises in providing online and offline cost saving solutions when managing venue finding, hotel accommodation or travel spend. Douglas was a Tax Solicitor in Jersey and London before joining Inntel 10 years ago. In recent years he has worked on the HBAA Code of Conduct, the Billback Kitemark and played and active role in the HBAA Marketing and IT Committees. He is no stranger to industry associations. He was elected to the ITM board in December 2009 and will have an active involvement in the MEET working party as the Chair-Elect before taking the chair in 2011. Outside of work, he is a keen supporter of football, enjoys long distance running and hill walking in Scotland. He is also taking part in the 3 Peaks 24 hour challenge this year with the ITM MEET Mountaineers team in aid of MIMN (Meeting Industry Meeting Needs with fellow ITM MEET committee members.
Speaker 3 Trevor Elswood Name: Trevor Elswood
Job title: Group Managing Director
Company name: BSI
Biography: Trevor joined BSI in 2000 as Head of Account Management & Supplier Relations and joined the main board in 2004 as Commercial Director overseeing supply management, customer relationship development and group commercial strategies. In 2007 he was appointed to the Hotel Booking Agents Association (HBAA Executive Board as Chairman of the Technology Committee. In April 2008 Trevor was appointed by the BSI board to Group Managing Director. Trevor is a graduate in Hotel, Catering & Institutional Management and has held several senior positions within the hotel industry across operations, revenue management and sales.
Speaker 4 TBC Name: na
Job title: na
Company name: na
Biography: na

Session 1 / Stream 3 / ACTE STREAM - LETS GET CREATIVE
Harsh economic reality has forced us to think the unthinkable when it comes to supplier relationships. There are no sacred cows any more, and as the use of preferred suppliers declines dramatically, we ask what is the true value of supplier contracts? ACTE says: “Buyers need to find the tipping point to establish whether the costs of negotiating and managing preferred contracts are worthwhile. It is important to be able to compare web and GDS content to decide whether overall, there is additional value in supplier relationships that goes beyond the contract itself.”

Moderator Tony Pilcher Name: Tony Pilcher
Job title: na
Company name: Pilcher Associates
Biography: Following his retirement from HSBC in June 2007 as Head of Business Travel and Expense Management, Tony established Pilcher Associates, which provides independent consultancy to the Corporate Market across all aspects of Business Travel Management. In January 2007 Tony received a Lifetime Achievement Award at the prestigious Business Travel World Awards ceremony in London and the following month was named as one of the top 25 most influential Business Travel Executives in the USA by Business Travel News (BTN) for his work in raising the profile of the impact of business travel on the environment. Both Judging Panels made particular mention of the hours Tony had spent sharing his knowledge with both travel managers and travel suppliers at formal conferences and in one-to-one briefing sessions, thereby demonstrating his influence and leadership across all aspects of Business Travel Management. Tony was chair of The Institute of Travel Management’s ICARUS Project’s Advisory Group from its inception in 2006 until he stood down in April 2009. Project ICARUS was established to promote carbon efficiency and reduction in travel management programmes throughout the UK business travel industry as well as providing guidance on wider sustainability and duty of care issues.
Speaker 1 Bob Schumacher Name: Bob Schumacher
Job title: Senior Director UK & Ireland
Company name: Continental Airlines
Biography: Bob Schumacher is Continental Airlines’ Senior Director for the UK & Ireland based in the UK regional offices in Horley near Gatwick Airport. Bob is responsible for the sales and marketing activity in the UK and Ireland - as well as the company’s corporate representation in what is the largest off-shore sales area for the airline. Bob joined Continental Airlines in 1994 as Airport Business Manager at Gatwick and became Cargo Director Sales & Service for EMEA in 1997, before becoming Director Passenger Sales for the UK and Ireland in Summer 2000. Prior to joining Continental Airlines, he worked for UK charter airline Air 2000 (now renamed and a part of the First Choice Group); and previous to that worked for British Midland at the (then) newly opened London City Airport. Bob is a BSc Hons graduate in Economics & Geography from Keele University. He lives in Surrey and is married with two children.
Speaker 2 Geof Kaley Name: Geof Kaley MBE
Job title: Managing Director
Company name: One Transport Limited
Biography: Geof Kaley is CEO of One Transport. He has built a reputation for taking start-ups and turning them into valuable services and trusted brands by the use of technology. These include: London Wide Radio Taxis, Computer Cab, London Taxicard Scheme for people with a mobility handicap, Cabcharge UK, Xeta and One Transport. He is the architect of One-T’s unique approach to transport consolidation: the Virtual Fleet. Geof started out as a London Cabbie in 1974 taking his first MD-ship with London Wide in 1978. He became the Chairman of the LTDA, the trade Association, in 1990 and the Chair for the ECMT Committee for the Mobility Handicapped in 1992. In 1996 he was awarded an MBE and earned an MBA (with distinction) from Kingston University in 2000. Currently, as an extra-curriculum student, he is studying for a Doctorate in Business Administration at the same university.
Speaker 3 Mark Avery Name: Mark Avery
Job title: Head of Business Services
Company name: PricewaterhouseCoopers LLP
Biography: Within PwC I am responsible for a number of central business functions, including UK travel management, external meetings, training centres, corporate charge card, Car fleet and VC, all with a strong procurement focus. PwC UK has a strong focus on Corporate Responsibility and I currently chair the Institute of Travel and Meetings (ITM) Project Icarus Sustainability group. I am a former Chairman of the ITM and started out studying to be a Mechanical Engineer, designing Power Stations! before moving into general business management.
Speaker 4 Bob Morgan Name: Bob Morgan
Job title: Supplier Relations Director
Company name: GlobalStar
Biography: Bob Morgan joined Ayscough Travel in he 1970’s where he remained for over 30 years – as Managing Director he helped develop Ayscough to become a major TMC, building its reputation as a service orientated company that consistently delivered significant savings to their regular business travellers. Ayscough together with Seaforths Travel combined to become ATP UK. Bob subsequently became President of GlobalStar in May 2007 and was instrumental in restructuring the company and the recruitment of the new management team. Bob handed over the President role to Steve Hartwell in August 2009 and is now responsible for Supplier Relations where he adopts a strategy to focus on bringing mutual benefits to multi-national customers, GlobalStars partners and suppliers.

Session 1 / Stream 4 / MAVERICK In association with BTM Advisory Board - LET THE GOOD TIMES ROLL
If economy dictated policy changes downwards, will the reverse be true once the good times come back?  What will the post-recession era look like for travel programmes? Are the changes permanent or will traveller demands prevail? BTM says: “All the economic indicators are pointing to a Europe-wide pick-up. Does this mean a return to the way things were, or has the new frugality led to a permanent change in the way we travel?”

Moderator Tom Stone Name: Tom Stone
Job title: Managing Director
Company name: Sirius Management
Biography: Tom Stone has specialised in corporate travel since the mid-1980s. After starting as a business travel agent, he switched in 1988 to a career in travel management procurement for Sony Music Entertainment, followed by SmithKline Beecham, Seagram and Universal Music International. Tom's experience during that time included multinational TMC consolidations and managing major cost-reduction strategies while handling some of the world’s most demanding travellers. In 2003, he identified a strong need in the market for experienced, incisive travel sourcing consultancy, and set up Sirius to provide both outsourced travel management and project based consultancy. Sirius is a member of PTCi, the global network of travel sourcing specialists, consisting of recognised leaders in local markets. Tom is a past chairman of the Institute of Travel & Meetings and has served two terms on the executive board of governors of the Association of Corporate Travel Executives. www.sirius-ts.com
Speaker 1 Lee Whiteing Name: Lee Whiteing
Job title: UK Travel and Fleet Manager
Company name: HSBC Bank
Biography: Lee Whiteing is the UK Travel and Fleet Manager for HSBC Bank plc, with responsibility for the business travel and expenses policy for the bank's 50,000 UK based employees. He manages the relationships with the bank's main travel suppliers. Managing compliance to policy in a dynamic market where value for money and getting more for less is a constant requirement takes up a substantial part of Lee's working day.Lee is also responsible for the Bank's company car fleet of 4,500 vehicles and similarly manages the suppliers and liaises with internal customers on policy and cost. Lee has worked at HSBC since 1993 and been in his current role since December 2005, having previously worked in the fleet leasing business.
Speaker 2 Ken Mcleod Name: Ken Macleod
Job title: Director Corporate
Company name: Advantage Travel Centres
Biography: Ken started his travel career with AT Mays in Scotland in the late seventies when they had only 22 branches. It grew into a multiple with over 400 locations before being sold firstly to the RBS and then to Carlson Travel Network. During that time, Ken was Managing Director for one of AT Mays subsidiaries, Airsavers Ltd, a nett fare wholesaler & tour operation with 70 staff & a turnover of £85m. Following the takeover Ken became Head of Product & Planning for Carlson Leisure & eventually left in the mid 90’s before the takeover by Thomas Cook, to take up the role in London of Managing Director for Canadian Affair. Since then he has assumed the same position for Travelsavers International, a US based consortium, before moving on to Advantage as a consultant on airline strategy. Ken started full time with Advantage in 2004 as Head of Development. Currently Director Corporate, his overall responsibility covers business travel, IT, air strategy & supplier relationships, which includes the very successful Focus Partnership, an 80 member led division of Advantage. Ken is on the Council of the SPAA (Scottish Passenger Agents Association), and also a Council member of the AAC (Association of ATOL Companies). Although based in London in Advantage Headquarters in Provost Street during the week, Ken returns to Gods Country (Scotland) at the weekend where he lives near Helensburgh, by Loch Lomond.
Speaker 3 Jason Geall Name: Jason Geall
Job title: Director
Company name: GetThere EMEA
Biography: Jason Geall is responsible for GetThere's business across the EMEA region including marketing, sales and service. He oversees an active GetThere EMEA team in the areas of direct and partner sales, customer service and marketing. Jason joined GetThere in 2009 after three successful years as the head of UK sales for Eurostar, a leading high-speed passenger train operator connecting the UK and the European continent. Prior to Eurostar, Jason was national sales manager for Jobsite.co.uk, a leading Internet recruiting solution for recruitment agencies and corporations. The Alpha Forum Network, a UK-based travel industry networking group, named him Young Manager of the Year in 2007, presenting the award at the British Travel Industry's Annual Hall of Fame induction event.
Speaker 4 Todd Kramer Name: Todd Kramer
Job title: Vice President Global Corporate Sales
Company name: HRS – Hotel Reservation Service
Biography: Todd Kramer is the Vice President Global Corporate Sales for HRS and responsible for developing corporate accounts and new sales globally while expanding the international presence of HRS in order to support the more than 20,000 international corporate clients. When he is not travelling, he is based in the HRS Paris office. Todd has worked in the travel industry for over 14 years and prior to HRS was the Vice President of Carlson Wagonlit Travel (CWT) Meetings & Events EMEA where he managed a team of more than 500 people across Europe, Middle East, and Africa. Todd, who is American, has lived and worked in Europe for more than 20 years and has held executive positions in Oracle, eTravel, Amadeus and StarCite. Todd holds a BA in Philosophy from the University of Colorado and an MBA from the Thunderbird School of Global Management.

Session 2 / Stream 1/ INNOVATION in association with ITM - NEXTGEN INTERACTION
Technology will never replace face-to-face”/”You can’t build relationships through machines” are mantras regularly produced to counter the surge of VC but generation Y and beyond are already doing that.  Will these trends translate into changed business practice and the challenge to travel some expect or is life in the real world just not the same? ITM says “It’s easy to sit in the “things won’t change that much” camp as to predict dramatic change is a risk.  But do we really know how the executives of tomorrow will behave based on our own experiences. Shouldn’t we think about this more as it is at the heart of our future market?”

Moderator Paul Tilstone Name: Paul Tilstone
Job title: CEO and Managing Director
Company name: ITM and NBTA Europe
Biography: Paul Tilstone initially joined the Institute of Travel Management, as it was then known, in December 2004 as a board director, after 16 years working for Travel Management Companies, including time as sales & marketing director at P&O Travel. He took up the post of chief executive in August 2005 with a brief to develop the organisation in the areas of education, research and membership. Since starting he has overseen an overhaul of the organisation’s education programme, the creation of ITM Research and ITM’s environmental “Project ICARUS” which has attracted worldwide attention by helping businesses to reduce emissions from travel and meetings programmes. Alongside ICARUS, he has worked to move the focus of the association to how businesses manage stakeholder interaction through multiple meeting modes and the parts travel and technology play.
Speaker 1 Charlie Osmond Name: Charlie Osmond
Job title: Managing Director
Company name: FreshNetworks
Biography: Charlie is a co-founder of FreshNetworks, a social media agency. FreshNetworks is Europe’s leading provider of online community software and services, helping brands engage with customers to drive advocacy and increase sales. In 2008 FreshNetworks won the HBOS/Sunday Times £5M London Entrepreneur Challenge. Before FreshNetworks Charlie worked in Interactive Marketing at P&G and co-founded and grew FreshMinds, a business services firm twice named UK Market Research Agency of the Year.
Speaker 2 Ryan Malone Name: Ryan Malone
Job title: Director
Company name: Propeller Mobile
Biography: Ryan currently oversees Propeller's operations and drives its digital ventures in mobile, web and search. He has over 10 years experience in digital, with a background in mobile, web and search. Before joining propeller Ryan ran the London based digital agency BlondeGorilla which was purchased by Propeller in September 2008. Prior to that Ryan worked at MSN Australia in Technology and Program Manager roles looking after products and development in Mobile & News product groups as well as SEO across the portal. Ryan has also worked launching successful .com start-ups, such as the listed online legal document generation site www.Lawcentral.com.au.
Speaker 3 Justin Bovington Name: Justin Bovington
Job title: CEO
Company name: Rivers Run Red
Biography: Founder and CEO of Rivers Run Red™, has been instrumental in developing some of worlds major virtual launches. At Rivers Run Red, he pioneered the development of the Immersive Workspaces™ Platform, a complete collaboration solution for the enterprise. Recognized as one of the leading visionaries of the 3D Web, Justin is a frequent speaker and regular contributor to the media on the subject of virtual worlds. He was this years winner of prestigious BT Essence of an Entrepreneur award.
Speaker 4 Christa Manning Name: Christa Manning
Job title: Director, Research
Company name: American Express Business Travel
Biography: Christa Degnan Manning leads the eXpert insights research practice within AEBT’s Global Advisory Services consulting group. As head of research, she seeks to objectively indentify travel programme optimization opportunities, analyse best practices, and quantify improvement outcomes using extensive travel commodity, programme and transaction data worldwide. Christa is responsible for identifying the meaningful trends in the industry, educating clients on the impact of market changes to their programmes and publishing actionable advice to help companies reduce travel costs, improve compliance, mitigate risk, enhance sustainability, and ultimately drive desired business outcomes. Prior to joining American Express, Christa spend almost a decade as a business process and technology analyst and research director with the Aberdeen Group and AMR Research in Boston, following five years as a business journalist and media professional. She holds a BA from Barnard College, Columbia University, including study at University College, University of London, and an MA from the University of Massachusetts.
Speaker 5 Johnny Thorsen Name: Johnny Thorsen
Job title: CEO
Company name: ConTgo
Biography: Johnny Thorsen is co-founder of mobile technology company conTgo (content on the go). He is a veteran in the travel technology industry, with more than 20 years of experience, during which he has held senior positions with companies such as GetThere, Travelport, HRG and CWT.

Session 2 / Stream 2 / MEETINGS & TRANSIENT In association with HBAA - RFP'S - OMG!
The RFP process may have its shortcomings, but when it comes to meetings and events it still makes sense. This session will look at what those shortcomings are, and whether there is a way to eliminate all or some of them using technology and best practice. HBAA says: “Done right RFPs give better venue selection, more informed negotiation and higher conversion rates – done wrong they clog up the whole system. If you’ve ever wondered what happens to your enquiry, or why your conversion rate is lower than you would like, then this session is for you.”

Moderator Betty Low Name: Betty Low
Job title: Managing Editor
Company name: Public Sector Travel
Biography: Betty is the co-founder of Public Sector Travel, a new online information service for travel buyers in the public sector. She was editorial director of Business Travel World and now works both as a freelance journalism and as a corporate business travel strategy and communications consultant for some of the leading names in corporate travel.
Speaker 1 Huub Smeets Name: Huub Smeets
Job title: Co-Founder & Managing Partner
Company name: Partnership Travel Consulting International
Biography: Huub Smeets is an Executive with extensive experience and track record of success in directing, managing and overseeing national, European and Global procurement, travel and facilities functions. Huub’s passion for excellence, serves as a builder and catalyst towards company goals and deliverables, offers excellent management and project control and is able to adapt to different management and cultural styles. His mother tongue is Dutch but is also fluent in English and German. During his corporate career Huub worked for multiple Fortune 500 companies such as Philips Electronics, IBM, Rockwell Automation and BMC Software and is the co-founder of Dutch based CORTAS, the Corporate Travel Association. In 2009, Huub and his business partner Andrew Menkes co-founded , Partnership Travel Consulting International (PTCi, in Europe to augment Partnership Travel Consulting, LLC in the US.
Speaker 2 Tracey Boreham Name: Tracey Boreham
Job title: Director – Head of Hotel and Group Services
Company name: HRG
Biography: Tracey has 22 years experience in the Hotel and Meetings industry in the UK and overseas. She has held various Operations and Sales and Marketing roles covering Transient Meetings and Incentive Travel for well known hotel chains including Le Meridien Hotels and Resorts, Grosvenor House and Le Meridien Piccadilly and Café Royal. Tracey joined HRG in November 2004 as Head of Hotel and Group Services with overall responsibility for the strategy of the Hotel and Group Services division which encompasses Hotels, Group Air, Rail, Meetings and Events and associated services. In her role Tracey is also responsible for RFP and bid support through to implementation of all new Hotels & Meetings business for continuity purposes as well as the design of and management of customised policies and processes. Tracey lives with her husband and two children in Market Harborough. Her leisure interests include travel, cooking for friends and family and tennis.
Speaker 3 Jani Kaskinen Name: Jani Kaskinen
Job title: CEO
Company name: Hotelzon International Ltd
Biography: Jani Kaskinen graduated from Henley, England. Mr. Kaskinen is an experienced IT executive who has worked for over 10 years in the software industry. He has spent close to 8 years with the world leading EPP software provider - Basware, his various roles including VP of Sales & Marketing and VP of Global Product Sales. Prior to Hotelzon, Mr Kaskinen worked at Customer Value Group in England as the Commercial Director where he was responsible for product offering, sales and marketing. Mr. Kaskinen joined Hotelzon in 2008.
Speaker 4 Mark Avery Name: Mark Avery
Job title: Head of Business Services
Company name: PricewaterhouseCoopers LLP
Biography: Within PwC I am responsible for a number of central business functions, including UK travel management, external meetings, training centres, corporate charge card, Car fleet and VC, all with a strong procurement focus. PwC UK has a strong focus on Corporate Responsibility and I currently chair the Institute of Travel and Meetings (ITM) Project Icarus Sustainability group. I am a former Chairman of the ITM and started out studying to be a Mechanical Engineer, designing Power Stations! before moving into general business management.

Session 2 / Stream 3 / ACTE STREAM - IS YOUR TRIP REALLY NECESSARY?
As cost pressures continue to drive travel programmes our panelists discuss what’s more appropriate – reduction or avoidance – and how do you measure it. How do buyers determine and communicate travel vs. virtual guidelines? And once employees are used to not travelling will they be prepared to get back on the road? ACTE says: “The big question is once habits have become the new normality, will we go back to where we were? Will it be difficult to get travellers to travel again, once they have embraced travel alternatives and enjoy a greater work life balance as a result?”

Moderator Emma Harris Name: Emma Harris
Job title: Sales & Marketing Director
Company name: Eurostar
Biography: Emma joined Eurostar’s sales team in 2001 with an FMCG background following three years in the brewing industry. She was appointed Head of Business Sales in 2002, before becoming UK Sales Director in 2003 and then taking responsibility for sales globally in 2005. In the lead up to Eurostar’s move to St Pancras International, Emma also led the Change Management programme to engage and motivate Eurostar’s internal population thus ensuring the success of the move. In December 2008, she was appointed Sales & Marketing Director, taking responsibility for development of the global brand and marketing function in the UK and International markets, leading behind the recently announced Olympic sponsorship deal. Emma is a born and bred Londoner, a keen Spurs fan and has a reputation for always being last at the bar.
Speaker 1 Nick Cocking Name: Nick Cocking
Job title: Director of Programme Management UK & Ireland
Company name: Carlson Wagonlit Travel
Biography: Nick Cocking has spent 25 years in the travel industry. In 1995, he joined Carlson Wagonlit Travel (CWT as a branch manager in London. He took on various roles within CWT UK in operations and programme management, before taking up the role of operations manager in Denmark in 2003. In 2004, Nick was appointed Senior Director Global Programme Management, managing a team of global programme managers across EMEA. In April 2009, Nick returned to the United Kingdom and became Director of Programme Management for CWT UK & Ireland, where he manages the programme management team and maintains close relationships with corporate clients. Prior to joining CWT, he worked in various travel roles across the leisure and corporate business.
Speaker 2 Geoff Allwright Name: Geoff Allwright
Job title: Travel and Expenses Manager
Company name: EADS UK
Biography: Geoff is UK manager for EADS travel, with a fully online travel and expense programme, linked to major global suppliers. EADS group includes Airbus, Eurocopter and Astrium satellite company. Prior to EADS Geoff worked on travel programmes with Intel and HP. He is married with 4 big children, and runs a youth church in his spare time.
Speaker 3 Chris Crowley Name: Chris Crowley
Job title: SVP Sales EMEA & APAC, President Association of Corporate Travel Executives
Company name: BCD Travel
Biography: As one of BCD Travel’s global sales leaders, Chris is responsible for sales across the company’s EMEA and APAC regions. In the last three years, he has led and directed sales initiatives with volume over US$3 billion, while ensuring an over 95 percent retention rate in our existing customer base. Chris is a 18-year travel industry veteran whose experience in the travel management and hotel sectors grounds his firm understanding of the need for corporate travel programmes to establish clearly articulated positions on a host of ever-changing industry challenges. In his daily interaction with colleagues and corporations from a range of cultural, geographical, linguistic and industry environments, Chris focuses on finding solutions and creating strategies that match global market trends and issues for maximum return on behalf of companies around the world. In recognition of his proven ability to link individual and organizational goals, bring people to consensus and translate decisions into actions, Chris is also President of the Association of Corporate Travel Executives; his term began in May 2010. Prior to joining BCD Travel, Chris held executive sales positions with Concorde Hotels & Resorts and Accor Hotels.
Speaker 4 Cathrine Lundberg Name: Cathrine Lundberg
Job title: Principal & Senior Consultant
Company name: CMM Consulting
Biography: Consultant – Meetings & Travel Management – since 2002 on the Nordic market with a global corporate background. Main objective – Strategic Meetings Management focusing on internal meetings and the drivers of internal change of behaviour, new communication policies and CSR. Cathrine received the ACTE Presidents Award in 2008.

Session 2 / Stream 4 / MAVERICK In association with BTM Advisory Board - EMERGING MARKETS
Old Europe is still struggling to get into gear post-recession, while Brazil, India and China never really slipped into it. Even Dubai and the Gulf States have picked themselves up and dusted them off. We look at emerging markets and what we can learn from them and how they do business. BTM says: “It’s easy to think that Europe and the US determine the economic policy of the world, but this latest recession has shown otherwise. With at least three of the Bric economies (Russia is the exception), riding out the last year, this session looks at what we can learn from how they do business travel.”

Moderator Adam Coulter Name: Adam Coulter
Job title: Editor
Company name: Spectator Business
Biography: Adam Coulter is Editor, Spectator Business Guides. He is currently editing the Affordable Guide to Business Travel. Adam was previously Editor of TTG Magazines, with responsibility for ttgbusiness and ttgluxury. Adam has worked in business travel since 1999, as a business travel reporter for TTG, before becoming editor and launching ttgbusiness in 2004, and ttgluxury in 2007. He also writes for numerous other publications and websites including Abu Dhabi-based The National, Arabian Travel News, American Express' businesstravelconnexion.com and breakingtravelnews.com. Adam is also a moderator and a chair for numerous organisations including the GTMC and ITM.
Speaker 1 Brian Donnelly Name: Brian Donnelly
Job title: General Manager EMEA
Company name: FCm Travel Solutions
Biography: FCm Travel Solutions’ General Manager EMEA, Brian Donnelly, is responsible for the selection of suitable partners from countries throughout the EMEA region. He dedicates significant time to researching, recruiting and inducting leading travel companies – ensuring they have the capabilities and long-term commitment to effectively service FCm Travel Solutions’ multinational clients. Brian ensures that all Network Partners adhere to FCm Travel Solutions’ Global Operating Standards, Branding Guidelines and Preferred Supplier Programmes, so that they can provide consistently high levels of service. His appointment to FCm Travel Solutions in September 2004 followed more than three years as Vice President of Network Development with TQ3 Travel Solutions, and a long career in travel management that includes: Developing the international network of TQ3 Travel Solutions, Creating the Business Travel Division of Pickfords Travel (now Carlson Wagonlit UK), Setting up Uniglobe Travel in the UK.
Speaker 2 Peter Muller Name: Peter Muller
Job title: Divisional Managing Director
Company name: ATPI
Biography: Peter Muller graduated from The University of Witwatersrand before starting a successful career with leading publisher Caxtons. After several years he left to set up his own business, a successful CRM database marketing company. On deciding to relocate to London, Peter sold his business interests in South Africa and joined PhoneLink plc in 1997, where he worked in a variety of roles before becoming Managing Director of the newly formed TelMe Online Ltd. Peter established TelMe as a leading supplier of travel technology to the international travel trade and oversaw the integration of Farebase in the UK. In 2007 Peter was asked to take on responsibility for all of ATP’s non business travel activities, including working with the ATP events teams for the successful Summer Olympics in Beijing. The following year saw Peter take on a Country Manager role for ATP France. In 2009 ATPI appointed Peter Muller to Divisional Managing Director as part of a restructure of the company’s operations.
Speaker 3 Toby Joseph Name: Toby Joseph
Job title: Vice President of Sales & Marketing - Dubai
Company name: Jumeirah International
Biography: Prior to joining Jumeirah, Toby was co-founder and partner of TJ Associates, a consultancy specialising in business restructuring and Sales & Marketing projects in the service industry. His clients included airlines, hotel companies, travel agencies and other service-related B2B companies. Toby previously worked for Eos Airlines as Executive Vice President, served as Chief Operating Officer at TQ3 Travel Solutions, a subsidiary of TUI AG, and headed Sales at Carlson Wagonlit Travel for Europe, Middle East and Africa.
Speaker 4 Raja Segran Name: Raja Segran
Job title: Senior Vice President - UK & Europe
Company name: Jet Airways
Biography: Raja Segran joined Jet Airways in November 2007 as Vice President - Europe. A Singaporean, he holds a B.Sc. and M.Sc. from the University of Malaya, specialising in Biochemistry. He has more than 26 years' experience working for Singapore Airlines, serving in various capacities, the last of which was as General Manager - UK and Ireland. In his current role, Raja is responsible for all activities - commercial and operational - for Europe, UK & Africa.

Session 3 / Stream 1/ INNOVATION in association with ITM - PLAYING THE AIRLINES AT THEIR OWN GAME
When there’s not enough competition to get the airfares down, why not create your own or get a competitor to start up for you?  Listen to how two buyers have challenged the airlines and come up trumps! ITM says, “It’s great to hear of buyers doing different things.  Best practice is fine, but surely innovation is what’s needed rather than copying others?  This session stands to be a great lesson in thinking outside the box and the benefits it can bring.”

Moderator Peter Dunkin Name: Peter Dunkin
Job title: Independent Aviation Advisor
Company name: na
Biography: Peter Dunkin is an Independent Aviation Advisor and an accredited Executive Coach. His 30 years in international aviation have included senior commercial roles with British Airways, Delta Air Lines, and as part of the start up team for Etihad Airways. Peter is a sought after industry speaker, and has many articles published in the Travel and Aviation press. As an executive coach he inspires individuals and businesses to enhance performance through improved communication. You can expect him to ensure a lively debate with plenty of thinking outside the box. Peter is also a Chartered Marketer and a Fellow of the Chartered Institute of Marketing.
Speaker 1 Paul Simmons Name: Paul Simmons
Job title: Regional General Manager – UK
Company name: easyJet
Biography: Paul is Regional General Manager - UK for easyJet. In this role he is responsible for the UK commercial programme and revenue delivery of the airline across their 10 bases in this country. The UK accounts for around half of easyJet’s company wide sales. easyJet is now comfortably the UK’s largest airline and is expecting to fly around 50 million passengers this year. Paul originally joined easyJet in June 2006 as Head of Brand Marketing, Product & Distribution. In this role he led the initiative that saw the airline join the GDS for the first time, and to embark on its continuing agenda to engage more fully with the Corporate Travel community. Prior to easyJet Paul was in the Hospitality industry as EVP Sales & Marketing, Oberoi Hotels & before that as VP Global Brand Marketing, InterContinental Hotels.
Speaker 2 Yann Le Goff Name: Yann Le Goff
Job title: Strategic Sourcing Director
Company name: Sidel Group
Biography: Yann Lo Goff, is the Strategic Sourcing Director of the SIDEL Group, a French based company specialised in bottling line belonging to the TETRA LAVAL Group. He is also a teacher in Le Havre (F) University. As a former corporate aircraft pilot, Yann knows the business travel market very well. . Member of the steering committee of the French Association of Travel Manager (AFTM) and on the NBTA Europe Advisory Board, Yann has restructured his business travel market, put new processes, policies and developed a private air link between France and Italy. Nominated for several awards, this 43 years old buyer will give you his view and techniques that have allowed him to drop his costs while, in the meantime, he was increasing his level of service.
Speaker 3 David Macdonald Name: David Macdonald
Job title: Sales Director
Company name: Air Partner
Biography: David is a respected authority on business aviation having worked in senior positions in the industry for 22 years. He joined Air Partner plc, the only company in the aviation industry to hold a Royal Warrant, in 1995 and is responsible for the development of the group’s private jets client base covering Europe, the USA, Middle East and Far East. With its headquarters at London Gatwick, Air Partner is a leading provider of private aviation services to industry, commerce, governments and high net-worth individuals worldwide. Prior to holding his current position, David was responsible for the development and implementation of Air Partner’s sales and marketing strategy across its 20-strong office network. It was at this time, in 2004, that Air Partner was awarded a Royal Warrant as Supplier of Aircraft Charter to Her Majesty Queen Elizabeth II. David was also instrumental in launching Air Partner’s JetCard five years ago, offering corporate and leisure users a flexible and attractive product to pre-buy flying hours on private jets. Prior to joining Air Partner he was the UK Operations Manager at the Lynton Group’s UK head office for eight years with commercial and operational responsibility for what, at the time, was the UK’s largest commercially operated fleet of executive jets and helicopters.
Speaker 4 Adam Knights Name: Adam Knights
Job title: Group Sales Director
Company name: ATPI
Biography: Adam Knights is Group Sales Director of ATPI, an international travel business targeting mid-sized corporate clients with a complete range of travel related services and one of the top 10 TMC’s in the UK. Formerly with American Express and Trailfinders, Adam joined ATPI from Seaforths Travel, where he had masterminded the diversification from oil and gas into other client sectors. In addition to his UK responsibilities for Sales and Account Management he also takes responsibility for all international business travel sales for the group. The combined group has worldwide revenues in excess of €750 Million with a branch network covering 20 countries. Recently Adam was appointed as board director of the Institute of Travel & Meetings (ITM) UK & Ireland.

Session 3 / Stream 2 / MEETINGS & TRANSIENT In association with HBAA - THE FLIP SIDE OF YIELD
In strong markets hotels and venues use yield management to maximize revenue and profit.  But in a bear market all bets are off. This session looks at how understanding yield help a buyer flex up the value of their own hotel programme? HBAA says: “Now more then ever is the time to understand how yield can work for you and helps you the buyer flex up the value of your own hotel programme.”

Moderator Bob Papworth Name: Bob Papworth
Job title: Executive Editor
Company name: Buying Business Travel
Biography: A career journalist, Bob has been specialising in corporate travel issues for nearly 15 years. In addition to his role as executive editor of Buying Business Travel, he is also lead contributor to Mintel International’s Travel Industry Monitor, and undertakes a wide range of corporate commissions. A conference circuit regular, he has moderated events for, among others, the Association of Corporate Travel Executives, the Hotel Booking Agents Association, and the Institute of Travel & Meetings. With his wife, Bob also runs Dorset-based media relations consultancy Coast Media. Any spare time is spent listening to Bob Dylan, supporting recently-promoted AFC Bournemouth, and being totally baffled by his three teenaged children.
Speaker 1 Andrew Menkes Name: Andrew Menkes
Job title: Founder & CEO
Company name: Partnership Travel Consulting, LLC
Biography: Mr. Andrew W. Menkes has a 30-year history in the travel industry, with a varied background in airline, travel agency, and corporate travel management. His career started in TWA & during a 9-year period he worked in various departments in passenger reservations, was Regional Manager of Interline Sales, and later the first Regional Manager of Automation Sales during the start of GDS installations at travel agencies and corporate accounts. He founded Priority Travel, Inc. a New York based agency with offices in London & Hong Kong and also held various regional & executive positions for a number of large travel agencies and then joined Republic New York Corporation in 1997 as its first Vice President of Global Travel Management. He was recognised as the first Travel Manager to be accredited by ARC as a Corporate Travel Department (CTD) and also pioneered the first corporate-direct (Internet-based) Electronic Ticket purchase with British Airways and initiated a similar web-based programme with Jet Blue in the U.S. One year after Republic merged with HSBC, Menkes founded Partnership Travel Consulting (PTC). He joined Eos Airlines in 2006 as Senior Vice President Sales-Americas & when it ceased operations in 2008, he reopened Partnership Travel Consulting, LLC. which has offices in Princeton, NJ and Amsterdam. Andy has held senior positions in ACTE, the Corporate Travel Association of New York and NBTA, has been named as one of the Top 25 Most Influential Travel Executives twice, & currently sits on a number of advisory boards including Business Travel News, Frontier Airlines, and ARC. Andrew is the creator of the Managed Travel Indexsm a unique travel industry benchmarking tool that was recently released by NBTA.
Speaker 2 Paul Raymond Name: Paul Raymond
Job title: Director of Strategic Relationships
Company name: Conferma
Biography: An expert in managing online product development, Paul Raymond has over 20 years experience in the business travel and expense management arena. At Conferma he is responsible for building strategic relationships with both the banking payments and corporate travel sector to spearhead the adoption of T&E virtual reconciliation and settlement technology. He has also held frontline account management roles for major travel management companies in the UK and Europe including American Express Travel, Carlson Wagonlit and Hillgate Travel.
Speaker 3 Peter Dennis Name: Peter Dennis
Job title: President
Company name: Time Communications Group
Biography: Peter began his travel industry career 30 years ago as Southern area Sales Manager with Fred Olsen cruises and commenced his hotel career over 26 years ago with Norfolk Capital Hotels as Area Sales & Marketing Director. In 1991 he joined Marriott International as Director of Travel Agency Sales EMEA and in 1993 was promoted to the position of Interactive Sales & Marketing Director responsible for GDS connectivity and development of the Marriott.com Internet project throughout EMEA and Asia. In 1998 Peter established ‘Time Communications Group’ a specialist consultancy in electronic distribution and yield and revenue management. Most recently, Peter has held a number of senior positions within the travel industry including; Head of Corporate Travel Sales for Worldspan in EMEA and as e-Commerce Development Director and Head of Consulting at BSI. He is a regular conference speaker and lives in the UK with his wife and 2 grown-up sons.
Speaker 4 Grant Appleton Name: Grant Appleton
Job title: Accommodation Services Director
Company name: Zibrant
Biography: Grant has been involved in the hotel industry for over 22 years. Starting in hotel operations in Southern Africa, Grant moved to the UK 20 years ago where he worked in both hotel operations and sales before working in senior roles at both BSI and HRG, two of the most significant agencies in the business travel arena. Grant went on to open and build the UK online business of HRS.com in 2006 before joining Zibrant in June 2009.

Session 3 / Stream 3 / ACTE STREAM - THERE'S MORE TO A TRAVEL PROGRAMME THAN AIR & HOTELS
How and where do you find travel savings beyond hotels and air and where else should you look for those hard-to-find extra savings? We look at taxis and chauffeurs, restaurants, mobiles, integrated conference call solutions and more besides. ACTE says: “Air and hotels may be the dominant focus for the majority of business travel spend, with rail, meetings and events also increasingly scrutinised for cost reduction opportunities. But can we look even deeper to find savings in creative ways and places?”

Moderator Robert Daykin Name: Robert Daykin
Job title: Managing Director
Company name: Corporate Travel Partners Limited
Biography: Robert has over 30 years of business management experience. Following a 20 year career in sales and marketing, he moved into travel purchasing and management where he developed and implemented the strategic direction for the T&E category at The Littlewoods Organisation, Dresser Industries Inc. in the UK, and at The Halliburton Company for the Europe/Africa region. In 2000 he established his own consultancy practice, travelConsult, focused exclusively on the T&E category, before joining with two other well known T&E specialists in 2002, to form The Corporate Travel Partnership. The CTP is a specialist category management company, providing consultancy, interim management, and outsourced services, across the entire A-Z of the T&E category, helping organisations to fix problems, keep things simple and deliver significant savings. Robert has supported many well known organisations to help them achieve their objectives for the T&E category and optimise the travel programme, always delivering a significant return on investment. His clients include UK FTSE 100 companies, as well as major multi-national US- and European-based companies. The CTP’s motto is simpler, better, faster, together…
Speaker 1 Greg Mendoza Name: Greg Mendoza
Job title: Vice President, General Manager
Company name: Embarque
Biography: Greg Mendoza joined Carey in 2004 when they acquired Miles and Miles Ltd, their major UK competitor, where he served as Business Development Manager. Greg took control of Carey’s UK subsidiary as Vice President, General Manager in October 2005. Since that time he has successfully steered Carey UK through the recession of 2008/09 and in 2010 launched another Carey subsidiary, Embarque London. With it’s two subsidiaries based in London, Carey is able to offer the full range of ground transportation services to the UK market; premium chauffeured services from Carey’s unique global franchised chauffeur drive network and the safe high quality, value orientated standard car service, embarque. Before beginning his career in ground transportation, Greg spent 10 years in management positions at Alamo Rent a Car and National Car Rental.
Speaker 2 Johnny Thorsen Name: Johnny Thorsen
Job title: CEO
Company name: ConTgo
Biography: Johnny Thorsen is co-founder of mobile technology company conTgo (content on the go). He is a veteran in the travel technology industry, with more than 20 years of experience, during which he has held senior positions with companies such as GetThere, Travelport, HRG and CWT.
Speaker 3 Douglas O’Neill Name: Douglas O’Neill
Job title: Managing Director
Company name: Inntel – Venue Finding and Business Travel Solutions
Biography: Douglas is the Managing Director of Inntel, a venue finding and business travel agency spanning both the HBA and TMC markets. Inntel specialises in providing online and offline cost saving solutions when managing venue finding, hotel accommodation or travel spend. Douglas was a Tax Solicitor in Jersey and London before joining Inntel 10 years ago. In recent years he has worked on the HBAA Code of Conduct, the Billback Kitemark and played and active role in the HBAA Marketing and IT Committees. He is no stranger to industry associations. He was elected to the ITM board in December 2009 and will have an active involvement in the MEET working party as the Chair-Elect before taking the chair in 2011. Outside of work, he is a keen supporter of football, enjoys long distance running and hill walking in Scotland. He is also taking part in the 3 Peaks 24 hour challenge this year with the ITM MEET Mountaineers team in aid of MIMN (Meeting Industry Meeting Needs with fellow ITM MEET committee members.
Speaker 4 Jan Tucker-Jones Name: Jan Tucker-Jones
Job title: Global Travel Manager
Company name: BT
Biography: Jan joined BTplc as a Procurement Manger in 2001 and moved across to head up the global Travel category in 2003. BT even in today’s economic downturn still has a substantial spend in this area, covering service in over 56 countries. Jan's role is to set the strategic direction and to ensure full compliance to the programmes. This is achieved by taking a multi level approach to internal stakeholders and working in partnership with the suppliers to development new processes and ideas. She is the CSR dream as she is a BT Homeworker, managing a diverse team throughout the UK and India. Her strong procurement background (MSc) extends to Contract Management and suppliers negotiations. Last year Jan won the Business Travel Corporate Team award (09) as well as the first European Buyer of the Year award (09).
Speaker 5 Tony D'Astolfo Name: Tony D'Astolfo
Job title: Vice President, Worldwide Sales
Company name: Rearden Commerce
Biography: A 30-year travel industry veteran, Tony D'Astolfo has been around since the days of the regulated airline industry, back when the GDS was viewed as a new technology, and the Internet wasn't even around. Prior to joining Rearden Commerce, Tony served as Senior Vice President at Sabre-Holdings, where he ran GetThere, Sabre's online business-to-business e-commerce unit. Prior to GetThere, Tony worked at United Airlines for 19 years. As Corporate Sales Manager in the New York metropolitan area, he and his team grew United's revenue by over $100 million annually. As National Sales Manager for the United Kingdom and Ireland, he helped formulate United's Pan-European sales strategy and the go-to-market sales plan for Star Alliance, a marketing consortium that included eight of the world's largest airlines. He is a frequent speaker at travel industry conferences sponsored by NBTA (National Business Travel Association, IBTA (International Business Travel Association, ACTE (Association of Corporate Travel Executives and is a past member of the ACTE Board of Directors.

Session 3 / Stream 4 / MAVERICK In association with BTM Advisory Board - EUROPEAN RAIL
2010 is the year that European rail finally gets integrated. With the announcement that Carlson is now booking more rail than air – does this spell the end for short haul air travel as we know it. This session will examine the growth and importance of rail in Europe; infrastructure; fares – negotiated/interlined/ combined air and rail fares. BTM says: “Rail is fast-becoming the mode of transport of choice for the business traveller. The Guild of Travel Management’s Manifesto underlines rail’s increasing importance, with those polled indicating that a high-speed rail network is the number one priority for an incoming government.”

Moderator Huub Smeets Name: Huub Smeets
Job title: Co-Founder & Managing Partner
Company name: Partnership Travel Consulting International
Biography: Huub Smeets is an Executive with extensive experience and track record of success in directing, managing and overseeing national, European and Global procurement, travel and facilities functions. Huub’s passion for excellence, serves as a builder and catalyst towards company goals and deliverables, offers excellent management and project control and is able to adapt to different management and cultural styles. His mother tongue is Dutch but is also fluent in English and German. During his corporate career Huub worked for multiple Fortune 500 companies such as Philips Electronics, IBM, Rockwell Automation and BMC Software and is the co-founder of Dutch based CORTAS, the Corporate Travel Association. In 2009, Huub and his business partner Andrew Menkes co-founded , Partnership Travel Consulting International (PTCi, in Europe to augment Partnership Travel Consulting, LLC in the US.
Speaker 1 Nigel Turner Name: Nigel Turner
Job title: Director Public Sector and Industry Affairs
Company name: Carlson Wagonlit Travel
Biography: Nigel Turner’s career in travel spans 30 years. He started as a travel consultant, joining CWT in 1985 as a Branch and Implant Manager. He has worked his way through Account Management, progressing to senior roles and managing a team of Account Managers in 2002. In May 2005, Nigel joined the Executive Committee as Director of Account Management. In 2006 Nigel was appointed as Director of Public Sector to lead the large growth in Government and Public Sector business in the UK. From August 2008, Nigel additionally took on the role of Industry Affairs, encompassing Supplier Management as well as CWT UK’s key representative on the GTMC and other industry forums.
Speaker 2 Nick Mercer Name: Nick Mercer
Job title: Commercial Director
Company name: Eurostar
Biography: As Commercial Director for Eurostar Group/Eurostar UK Nick Mercer has overall responsibility for all sales, marketing and PR activities in all markets. Nick's primary responsibility is for all revenue generation activities across the business. Prior to joining Eurostar Nick has, at various times, held Sales and Marketing Director positions with Air Miles, First Direct and Open, the Sky TV interactive platform.
Speaker 3 Anne Godfrey Name: Anne Godfrey
Job title: Chief Executive
Company name: GTMC
Biography: Anne Godfrey is the Chief Executive of the GTMC having taken over the role in January 2010. Prior to joining the GTMC she held senior positions at four very different membership organisations including the CBI and RICS. She moved ot the GTMC from The Law Society where she held the position of Director of Law Society Services. Prior to her role at the Law Society Anne Godfrey was commercial director at the CBI for six years and was responsible for all CBI revenue streams. Achievements included increasing revenue by 24% over three years, successfully re-launching the CBI’s flagship annual conference.
Speaker 4 Oliver Schmidt Name: Oliver Schmidt
Job title: Director International Sales UK & Ireland
Company name: Deutsche Bahn – German Rail
Biography: Oliver has been in charge of DB Bahn’s UK representative office since September 2008. He joined Deutsche Bahn in 1999 having worked as a travel agent and studied Business Administration in Germany and the US in the 1990s. At DB Bahn he headed several rail ticket distribution projects, most recently to set up the Franco-German high speed link between Paris and Frankfurt/ Stuttgart in 2007, and the Railteam High Speed rail alliance of the major European railway operators until 2008.

Thursday 17th June

Breakfast Briefing, hosted by E-tid & Business Travel Market. Sponsored by Pestana Hotels.

The breakfast briefing on 17th June is presented by Business Travel Market in partnership with www.e-tid.com, and has been designed with VIP Hosted Buyers and travel management companies in mind. Guest speakers confirmed to date include three major players in the business travel arena being Andrew Waller, Executive VP, UK and Ireland for Carlson Wagonlit one of the country’s leading travel management companies; Paul Simmons, UK GM of easyJet , a business actively targeting and winning a greater share of the business travellers budget, Emma Harris, Sales & Marketing Director at Eurostar and Mark Willis, Regional Director Radisson Blu UK. Under the watchful eye of moderator Julian Mills, VP Strategic Corporate Development, Travelport, the briefing will focus on the challenges, opportunities and change facing the sector and how it is forecast to develop and shape over the next 12 to 18 months.  

Session 4 / Stream 1/ INNOVATION in association with ITM - A PALER SHADE OF GREEN
It is six months since Copenhagen failed to give any cohesive guidance to those seeking to target emissions from business travel.  With the economy having pushed environment further down the agenda for many, what is the reality of the relationship between environment and travel? What wider elements does travel contribute to CSR across people, planet and profits? ITM says “This discussion will take a look at what’s really happening now and what the future landscape might look like for business travel.   The session seeks to consider a more sophisticated approach to corporate social responsibility and the part it plays in business travel.”

Moderator Bob Papworth Name: Bob Papworth
Job title: Executive Editor
Company name: Buying Business Travel
Biography: A career journalist, Bob has been specialising in corporate travel issues for nearly 15 years. In addition to his role as executive editor of Buying Business Travel, he is also lead contributor to Mintel International’s Travel Industry Monitor, and undertakes a wide range of corporate commissions. A conference circuit regular, he has moderated events for, among others, the Association of Corporate Travel Executives, the Hotel Booking Agents Association, and the Institute of Travel & Meetings. With his wife, Bob also runs Dorset-based media relations consultancy Coast Media. Any spare time is spent listening to Bob Dylan, supporting recently-promoted AFC Bournemouth, and being totally baffled by his three teenaged children.
Speaker 1 Jonathan Green Name: Jonathan Green
Job title: Associate
Company name: JMP Consultants
Biography: Jonathan has in-depth understanding of corporate travel and a penchant for corporate social responsibility in travel programmes. He has provided expert advice to a wide array of organisations on travel management and embedding sustainability and carbon management in travel programmes. He adopts a holistic approach to work-related travel, considering all modes & types of travel, & focuses on business enablement alongside travel management. Prior to joining JMP, Jonathan was sustainable travel manager at Defra and worked with Buying Solutions to support collaborative procurement. At Defra Jonathan was a member of the travel team that won the inaugural Whitehall and Westminster Procurement Award, and was recognised as one of the top fifty drivers of change by Business Travel World in 2007. He is an advisory board member of Project Icarus and on line media publication, Public Sector Travel.
Speaker 2 Emma Harris Name: Emma Harris
Job title: Sales & Marketing Director
Company name: Eurostar
Biography: Emma joined Eurostar’s sales team in 2001 with an FMCG background following three years in the brewing industry. She was appointed Head of Business Sales in 2002, before becoming UK Sales Director in 2003 and then taking responsibility for sales globally in 2005. In the lead up to Eurostar’s move to St Pancras International, Emma also led the Change Management programme to engage and motivate Eurostar’s internal population thus ensuring the success of the move. In December 2008, she was appointed Sales & Marketing Director, taking responsibility for development of the global brand and marketing function in the UK and International markets, leading behind the recently announced Olympic sponsorship deal. Emma is a born and bred Londoner, a keen Spurs fan and has a reputation for always being last at the bar.
Speaker 3 Bernard Harrop Name: Bernard Harrop
Job title: Managing Director
Company name: IG Management
Biography: Bernard Harrop is Managing Director of Imagine Group Management: a trusted network consultancy company providing major global corporations and public bodies with thought leadership, products and services to support the introduction of ‘Responsible Corporate Travel’ practices. Bernard was formerly a European executive board member and Director of Industry Affairs and Strategic Development with American Express Business Travel and Head of Global sales with British Airways. With almost 20 years travel industry experience, Bernard is a recognised industry expert and commentator, particularly in the field of travel related corporate social responsibility & regulatory issues. He has recently been appointed Head of Sustainability for the Institute of Travel and Meetings and NBTA Europe’s ICARUS Project. His brief is to widen the scope of the project across all areas of sustainability and to develop the programme across Europe.
Speaker 4 Geoff Stafford Name: Geoff Stafford
Job title: Ethical Trading & Sustainability Purchasing Manager
Company name: HSBC
Biography: Geoff Stafford joined HSBC in December 2008 as the Group and UK 'Ethical Trading and Sustainability Purchasing Manager' based in London. At the Group-level, he provides global guidance to help regional teams create a more consistent approach to sustainability in the supply chain, including with regards to travel policy and amongst travel providers. At the same time, he drives specific improvements in the UK efforts. Prior to joining HSBC, Geoff worked with the retailer Gap Inc. for almost 10 years in a variety of roles in Social Responsibility and Sourcing Strategy. He has BA from Rice University in economics and a PhD in political science from the University of Wisconsin with an focus on economic policy and globalization in Southeast Asia.

Session 4 / Stream 2 / MEETINGS & TRANSIENT In association with HBAA - GETTING MEETINGS SPEND UNDER CONTROL
M&E spend has recently risen to the top of most corporates’ priority list – but is enough being done to bring it under control or are companies just paying lip service? This session looks at the latest technology, case studies and best practice to help you get those promised savings. HBAA says: “We are always hearing about M&E spend and ways to bring it under control. In this session you’ll hear from those who have and find out the best ways to do it yourself.”

Moderator Gillian Upton Name: Gillian Upton
Job title: Editor
Company name: The Business Travel Magazine
Biography: Gill is a veteran of the business travel market, having edited many trade and consumer titles in the sector from Business Travel Analyst or the FT to Business Traveller magazine for ten years and the Evening Standard’s business travel coverage for several years. She has edited the Business Travel Magazine since its launch in November 2006. She was awarded the Special Achievement Award last year by the Business Travel Journalism Awards for her body of work in the industry.
Speaker 1 Alison Smith Name: Alison Smith
Job title: Director of Business Development UK & Ireland
Company name: Carlson Wagonlit Travel
Biography: Alison Smith joined Carlson Wagonlit Travel in February 2005. With a proven track record of successful selling, Alison moved to become Director of Business Development in January 2007. Her main responsibilities include leading the UK Business Development team towards the growth of the company, as well as strengthening and supporting the company’s expanding global position as well as managing CWT’s UK Meeting and Events Division, one of CWT’s key lines of business. Alison has accrued over 15 years experience within the business travel industry. Prior to joining CWT, Alison has held various senior management positions within Travel Management Companies, as well as owning and running her own yacht charter company.
Speaker 2 Yvette Rudge Name: Yvette Rudge
Job title: Procurement Senior Manager
Company name: Deloitte LLP
Biography: Having worked across a number of industries, from publishing to print, advertising to automotive, Yvette has worked for an impressive array of corporates including Fiat, BUPA and Tesco. Now Senior Category Manager at Deloitte, her remit includes marketing, venues, research and events services. Qualified in Law, a driven individual and a passionate speaker.
Speaker 3 Doug Anthony Name: Doug Anthony
Job title: Director Strategic Partners
Company name: Starcite
Biography: Doug leads the European relationships between StarCite and their Travel Management Companies, Card, Event Agencies and Technology Partners in Europe. Prior to joining StarCite in 2005, Doug built his wealth of knowledge through a number of Consulting and Sales roles at American Express in both Business Travel and Card, dating back to 1975. He has previously presented on a range of Industry related topics, at events throughout Europe, organised by ACTE, Institute of Travel and Meetings, Hotel Booking Agents Association, Finnish Travel Bureau and Business Travel Show, as well as at many of StarCite’s Customer and Partner events.
Speaker 4 Paul Hussey Name: Paul Hussey
Job title: Business Development Director
Company name: BSI Meetings & Events
Biography: Paul is Business Development Director for BSI Meetings & Events and works with both procurement and meeting planners alike to deliver savings and value in this area, whilst still servicing the creative needs of a business. Paul has been in the meetings business for 20 years putting himself in the shoes of organisations as diverse as retailers, consultants, manufacturers and the government.

Session 4 / Stream 3 / ACTE STREAM - TOTAL TRIP COST - THE QUEST FOR DATA
Can data quality be improved? What data do you need? And how obtainable is it? As the total trip cost is ever more closely scrutinised, trying to get your hands on every last bit of data is proving harder and more time consuming. This session looks at whether the systems are in place to track down the data – and whether it’s the data you need. ACTE says: “Sourcing relevant data to evaluate like for like pricing is a major headache for buyers. How can buyers compare unbundled vs. bundled, web vs. GDS and internet pricing options without accurate data? Is it in the suppliers' interests to create a standardised data protocol or does ambiguity in price comparisons aid their pricing models?”

Moderator Tony Pilcher Name: Tony Pilcher
Job title: na
Company name: Pilcher Associates
Biography: Following his retirement from HSBC in June 2007 as Head of Business Travel and Expense Management, Tony established Pilcher Associates, which provides independent consultancy to the Corporate Market across all aspects of Business Travel Management. In January 2007 Tony received a Lifetime Achievement Award at the prestigious Business Travel World Awards ceremony in London and the following month was named as one of the top 25 most influential Business Travel Executives in the USA by Business Travel News (BTN) for his work in raising the profile of the impact of business travel on the environment. Both Judging Panels made particular mention of the hours Tony had spent sharing his knowledge with both travel managers and travel suppliers at formal conferences and in one-to-one briefing sessions, thereby demonstrating his influence and leadership across all aspects of Business Travel Management. Tony was chair of The Institute of Travel Management’s ICARUS Project’s Advisory Group from its inception in 2006 until he stood down in April 2009. Project ICARUS was established to promote carbon efficiency and reduction in travel management programmes throughout the UK business travel industry as well as providing guidance on wider sustainability and duty of care issues.
Speaker 1 Christophe Peymirat Name: Christophe Peymirat
Job title: Vice President of Global Marketing
Company name: Egencia
Biography: Christophe Peymirat manages Egencia’s global product offer and communications. His objective is to develop the right solutions for business travellers, using a combination of innovative technology and exceptional service. From 2004 until this, he ran UK activities. Prior to 2004, Mr. Peymirat was part of the original Egencia team and served initially as Director of Product Development, and later as Director of Large Accounts. Mr. Peymirat’s career began working for L’Oreal as a Sales and Marketing Executive. He went on to work for Bain & Company for three years working as a Business Consultant. Mr. Peymirat graduated in 1994 from HEC School of Management in Paris.
Speaker 2 Dominic O’Regan Name: Dominic O’Regan
Job title: Pre-Sales Director
Company name: KDS
Biography: Dominic O’Regan is pre-sales Director for KDS, a role he has held since joining the company in September 2008. Previously, Dominic spent almost five years as pre-sales manager at Concur Technologies, where he supported the sale of its travel booking and expense management products. Prior to this, he was a pre-sales consultant at expense management tools provider Captura, a business subsequently acquired by Concur. He began his career at mainframe software vendor Cincom. Dominic graduated in Mathematics and Computer Science from Brunel University.
Speaker 3 Tony D'Astolfo Name: Tony D'Astolfo
Job title: Vice President, Worldwide Sales
Company name: Rearden Commerce
Biography: A 30-year travel industry veteran, Tony D'Astolfo has been around since the days of the regulated airline industry, back when the GDS was viewed as a new technology, and the Internet wasn't even around. Prior to joining Rearden Commerce, Tony served as Senior Vice President at Sabre-Holdings, where he ran GetThere, Sabre's online business-to-business e-commerce unit. Prior to GetThere, Tony worked at United Airlines for 19 years. As Corporate Sales Manager in the New York metropolitan area, he and his team grew United's revenue by over $100 million annually. As National Sales Manager for the United Kingdom and Ireland, he helped formulate United's Pan-European sales strategy and the go-to-market sales plan for Star Alliance, a marketing consortium that included eight of the world's largest airlines. He is a frequent speaker at travel industry conferences sponsored by NBTA (National Business Travel Association, IBTA (International Business Travel Association, ACTE (Association of Corporate Travel Executives and is a past member of the ACTE Board of Directors.
Speaker 4 Carlos Almendros Name: Carlos Almendros
Job title: Senior Global Travel Manager
Company name: Cisco Systems Inc
Biography: Carlos worked as a European Service Delivery manager for a large corporate travel company before joining Cisco in 2003 where he successfully implemented the company's first online booking system in Europe. His primary responsibility is to manage the company's travel spend working with his internal travel team, Global TMC and supplier partners. He drives consistency to standardise global delivery processes so they are in alignment with the enterprise vision and strategy of the company resulting in increased efficiency and standardisation of the company's global processes. In 2009 Carlos and his team were awarded for Cisco Innovation in Online Booking Tools by Sabre/GetThere. Carlos also manages the Cisco travel & meetings technology relationships, ensuring defined SLA and measurable KPI’s are met. In 2008 he was recognized for his contribution to changing traveller behaviour and introducing virtual meetings Cisco TelePresence and WebEx through the online booking tool which has contributed to the decline of internal meetings. Working closely on the company’s initiative to reduce travel spend he has exemplified aggressive demand management. Since November 2009 the company has virtually eliminated travel for internal meetings and shifted such demand to its own collaborative technologies. The efforts have slashed the company's travel expenses by over 50%. Carlos was a guest speaker at NBTA event in Los Angeles to discuss Social Networking and its impact to Corporations, Introducing Blogs, WIKI and Forums to Cisco travellers resulting in the highest hit sites internally at Cisco. The company also received an award for Transforming the Customer Experience from Business Travel News.

Session 4 / Stream 4 / MAVERICK In association with BTM Advisory Board - DOES THE ASH CLOUD HAVE A SILVER LINING?
The closure of European airspace due to the volcanic ash cloud lost airlines an estimated £1.3bn over the course of just six days. We examine the hows and whys of this occurrence with a panel of experts drawn from an airline, a travel management company and a corporate and ask - could it have been handled better, what lessons have been learnt and how will it be handled when it happens again? We also examine whether it might lead to stricter adherence to travel policy.

Moderator Jo Lloyd Name: Jo Lloyd
Job title: Manager, Special Projects Europe
Company name: Qatar Airways
Biography: Jo Lloyd is a travel industry veteran with over 20 years experience in corporate travel. Jo has worked within a broad range of industry sectors throughout her career and has experience within Travel Management Companies, Airlines and Procurement predominately within the EMEA and American Corporate Travel markets. She is an ACTE board member and independent industry consultant currently working on a European Corporate Project for Qatar Airways based in London.
Speaker 1 Richard Tams Name: Richard Tams
Job title: Head of UK & Ireland Sales & Marketing
Company name: British Airways
Biography: Richard began his career with BA as a graduate trainee 19 years ago. Since then he has worked in a variety of operational and commercial roles across both the passenger and cargo divisions of the business and in a number of markets across the world. These markets include South Korea, the U.S.A., Canada, Scandinavia, the Netherlands and the Baltic states. After this stint overseas, he returned to BA’s Head Office in 1999 as Commercial Manager Europe and then went on to fulfil a similar role in the U.K. and Irish markets. In 2000 Richard joined UK Sales in the role of Senior Manager Multiples responsible for the airline’s key travel management company relationships. Following this, he was appointed Head of Corporate Sales in 2004 before taking on the role of General Manager UK & Global Corporate Sales in April 2006. In January 2009, he was appointed Head of UK & Ireland Sales and Marketing. In this role he is responsible for BA’s relationships with its UK and Global corporate customers, travel management companies and partner leisure agents and tour operators. He is also responsible for the airline’s direct business through ba.com and call centres as well as tactical marketing in the UK and Ireland. Richard is on the boards of British American Business Inc (BABi and the Association of Corporate Travel Executives Global Centre.
Speaker 2 Ciarán Kelly Name: Ciarán Kelly
Job title: General Manager
Company name: FCm Travel Solutions
Biography: Ciarán has worked at FCm for the last 8 years in business development positions, during this time he spearheaded FCm’s growth into Northern Ireland when they opened an office there in 2007. For the last two years he has been employed as EMEA Director of Sales where he focused on growing FCm’s client base in this region and globally. Ciarán has been recognised by FCm both globally and nationally as one of the company’s top sales people, winning number one global business development manager in 2006 and top UK business development manager four times between 2004 and 2009. 15 April 2010 is the day he started as the UK General Manager at FCm and the day on which the Icelandic volcano erupted! Prior to working at FCm he worked for a Management Consultancy firm for several years in the UK.
Speaker 3 Jamie Hindhaugh Name: Jamie Hindhaugh
Job title: Head of Production, London 2012
Company name: BBC
Biography: Jamie Hindhaugh joined the BBC in 1996 as a call centre operative and progressed to eventually manage and then outsource the BBC Transport department. In 2003 Jamie moved into BBC Procurement as a senior category manager for transport and travel services and then in 2005 was promoted to the Head of Sourcing for Production Resources and Head of Logistics at the BBC. These two significant roles covered: 1. Sourcing for Post Production and Graphics, Studios, Lighting, Scenery, Props, Outside Broadcasts, Locations, Shooting, Make Up, Costume, Radio and Music Facilities, New Media, Content, Knowledge and Reference. 2. Logistics for the total BBC Transport and BBC Travel services from the provision of ground transport and fleet services to more traditional flight, rail and hotel programmes. Whilst maintaining the Head of Sourcing Logistics role in August 2009 Jamie moved into his current role as Head Of Production L2012 responsible for the main events to be broadcast in all genres by the BBC across all platforms starting with new Years eve celebrations and culmination in the 2012 London Olympics. Jamie is also the Chairman of the Institute of Travel and meetings (ITM).
Speaker 4 TBC Name: TBC
Job title: na
Company name: na
Biography: na

Keynote Speaker: Willie Walsh, Chief Executive, British Airways - Mr Walsh's speech will discuss the post-recession landscape for business travel buyers and suppliers. He will also be available for a  Q&A session following his speech.

Session 5 / Stream 1/ INNOVATION in association with ITM - A BUNDLE OF JOY
With an increasing unbundling trend across a variety of sectors and suffering intermediaries and technology stakeholders , what will the end-game of this activity be – increased costs, better choice, more pain?  We talk through the unbundling minefield and hear from stakeholders. ITM says, “The aviation sector is probably at its most complex since its inception.  Are we going through the pain for a clearer vision or headed down a spiral of confusion and jerk reactions to market changes?  Isn’t it about time we sorted this out for everyone’s sake!”

Moderator Herman Mensink Name: Herman Mensink
Job title: Vice President EMEA
Company name: PRISM Group Inc.
Biography: Herman Mensink is Vice President EMEA for Prism Group Inc., Until February 2003 Herman was Director, EMEA for the Association of Corporate Travel Executives (ACTE. Preceding these positions he was Director of Worldwide Corporate Travel for Philips Electronics as well as Managing Director of the company’s own IATA travel agency for two decades. Additional to his role at PRISM Group Inc., Herman is President of Corporate Travel Association CORTAS, a joint platform initiative of the top 20 large multinational corporations in the Netherlands. In 2004 Herman was appointed associate professor at the NHTV Breda University in The Netherlands. In 1997 Herman was awarded the ACTE Industry Professionalism Award. In 1998 Business Travel News named him as one of the business travel industry’s top 20 most influential executives in the world and in 2008 Herman received the ACTE “ Advancing The Industry” award. Herman serves on various advisory councils and task forces on transportation for the European Commission in Brussels.
Speaker 1 Richard Tams Name: Richard Tams
Job title: Head of UK & Ireland Sales & Marketing
Company name: British Airways
Biography: Richard began his career with BA as a graduate trainee 19 years ago. Since then he has worked in a variety of operational and commercial roles across both the passenger and cargo divisions of the business and in a number of markets across the world. These markets include South Korea, the U.S.A., Canada, Scandinavia, the Netherlands and the Baltic states. After this stint overseas, he returned to BA’s Head Office in 1999 as Commercial Manager Europe and then went on to fulfil a similar role in the U.K. and Irish markets. In 2000 Richard joined UK Sales in the role of Senior Manager Multiples responsible for the airline’s key travel management company relationships. Following this, he was appointed Head of Corporate Sales in 2004 before taking on the role of General Manager UK & Global Corporate Sales in April 2006. In January 2009, he was appointed Head of UK & Ireland Sales and Marketing. In this role he is responsible for BA’s relationships with its UK and Global corporate customers, travel management companies and partner leisure agents and tour operators. He is also responsible for the airline’s direct business through ba.com and call centres as well as tactical marketing in the UK and Ireland. Richard is on the boards of British American Business Inc (BABi and the Association of Corporate Travel Executives Global Centre.
Speaker 2 Matthew Hall Name: Matthew Hall
Job title: Vice President, Airline Business Development
Company name: Travelport GDS
Biography: Matthew Hall, Vice President for Airline Business Development, is responsible for managing Travelport GDS’s commercial relationships with airlines and rail companies. Managing an international supplier team, his role is focussed on working closely with all of the GDS’s airline partners to ensure their current and future distribution needs are met through a wide range of solutions, and that their content is available to Galileo, Apollo and Worldspan connected travel agents worldwide. Prior to joining Travelport, Matthew spent 11 years working for American Airlines in a number of senior roles including Managing Director for Sales, Marketing and Reservations across Europe, Middle East & Africa.
Speaker 3 Tony Berry Name: Tony Berry
Job title: : Industry and Fare Distribution Director
Company name: HRG
Biography: Tony Berry joined HRG in 1999 as Director of Product Management; was Operations Director, EMEA, and was appointed Industry and Fare Distribution Director in 2007. His career in the travel industry started in 1979 when he joined Gulf Air, holding operational and sales roles in the UK and Middle East; followed by appointments with Amadeus in France and Hertz Europe in the UK and US. In his current role Tony has responsibility for airfare distribution and supplier development and works with relevant trade bodies, lobby groups, regulators and industry influencers, to help shape the worldwide corporate travel industry.
Speaker 4 Paul Simmons Name: Paul Simmons
Job title: Regional General Manager – UK
Company name: easyJet
Biography: Paul is Regional General Manager - UK for easyJet. In this role he is responsible for the UK commercial programme and revenue delivery of the airline across their 10 bases in this country. The UK accounts for around half of easyJet’s company wide sales. easyJet is now comfortably the UK’s largest airline and is expecting to fly around 50 million passengers this year. Paul originally joined easyJet in June 2006 as Head of Brand Marketing, Product & Distribution. In this role he led the initiative that saw the airline join the GDS for the first time, and to embark on its continuing agenda to engage more fully with the Corporate Travel community. Prior to easyJet Paul was in the Hospitality industry as EVP Sales & Marketing, Oberoi Hotels & before that as VP Global Brand Marketing, InterContinental Hotels.

Session 5 / Stream 2 / MEETINGS & TRANSIENT In association with HBAA - STRATEGIC MEETINGS MANAGEMENT PROGRAMMES
Cost pressures on meetings are leading to travel managers implementing company-wide meetings programmes. But are global meetings programmes the ideal solution? Will local needs be compromised for a global need? Is technology sufficiently robust to deal with the implementation of such a programme? And how much will consolidating your meetings programme really save? HBAA says: “With procurement’s near takeover of responsibility of meeting spend, there is no better time to look at whether SMMP is working and whether it will work for you.”

Moderator Andrew Menkes Name: Andrew Menkes
Job title: Founder & CEO
Company name: Partnership Travel Consulting, LLC
Biography: Mr. Andrew W. Menkes has a 30-year history in the travel industry, with a varied background in airline, travel agency, and corporate travel management. His career started in TWA & during a 9-year period he worked in various departments in passenger reservations, was Regional Manager of Interline Sales, and later the first Regional Manager of Automation Sales during the start of GDS installations at travel agencies and corporate accounts. He founded Priority Travel, Inc. a New York based agency with offices in London & Hong Kong and also held various regional & executive positions for a number of large travel agencies and then joined Republic New York Corporation in 1997 as its first Vice President of Global Travel Management. He was recognised as the first Travel Manager to be accredited by ARC as a Corporate Travel Department (CTD) and also pioneered the first corporate-direct (Internet-based) Electronic Ticket purchase with British Airways and initiated a similar web-based programme with Jet Blue in the U.S. One year after Republic merged with HSBC, Menkes founded Partnership Travel Consulting (PTC). He joined Eos Airlines in 2006 as Senior Vice President Sales-Americas & when it ceased operations in 2008, he reopened Partnership Travel Consulting, LLC. which has offices in Princeton, NJ and Amsterdam. Andy has held senior positions in ACTE, the Corporate Travel Association of New York and NBTA, has been named as one of the Top 25 Most Influential Travel Executives twice, & currently sits on a number of advisory boards including Business Travel News, Frontier Airlines, and ARC. Andrew is the creator of the Managed Travel Indexsm a unique travel industry benchmarking tool that was recently released by NBTA.
Speaker 1 Jo Stevenson Name: Jo Stevenson
Job title: Head of Sales & Business Development
Company name: Accor
Biography: Jo began her career in meetings and events with Banks Sadler 18 years ago and worked in a variety of roles, moving into the hotel sector in 1994 specialising in corporate, mice and tmc sales. Having worked with forte, and Intercontinental hotels group, Jo joined Accor Hospitality back in 2004 to head up the strategy for UK and Ireland global corporate sales and to set up a business development team for the luxury brand Sofitel. Jo is responsible for the relationships that Accor Hospitality has with its Corporate clients, partner travel management companies and delivering profitability to the brands. Accor Hospitality, head quartered in Paris, operates over 4,500 hotels world wide brands including: Sofitel - luxury hotels, Pullman hotels, M Gallery, Mercure, Novotel, Ibis, All Seasons, Etap.
Speaker 2 David Campbell Name: David Campbell
Job title: Director
Company name: Banks Sadler
Biography: David studied Management at Westminster Hotel School, and after graduation he became a Sales and Marketing Graduate Trainee with Grand Metropolitan Hotels in 1979. He went on to become a Marketing Manager in the Special Events Department organising a wide variety of events such as the British Open Darts Championship and the ICOGRADA Graphic Design Seminars before accepting the offer of a partnership with the newly formed Banks Sadler Ltd in 1982. David has been most active in the area of Event Management with experience ranging from organising Medical Conferences to Sporting Events, and from Teambuilding Activities to Product launches and Incentives. The business has taken him to destinations throughout the world where he has successfully organised meetings for some of the UK's largest companies. With the growth of Banks Sadler, now an industry leader, David spends most of his time involved in directing a business fit to take up the challenge of the huge demands placed on it by an ever expanding blue chip client base where the expectation to provide international coverage and consolidation are paramount. Designing and implementing cutting edge systems and technologies are in his view, the way forward for a dynamic business in a fast moving industry. A past Chairman of the Association of British Professional Conference Organisers/ABPCO David has spoken at numerous industry seminars, sits on a number of Advisory Boards and has lectured at Westminster University.
Speaker 3 Gareth Crowder Name: Gareth Crowder
Job title: Head of Procurement
Company name: Zibrant
Biography: Gareth has been with Zibrant for over 8 years in varying roles across operational delivery and account management. Over the last two years Gareth has managed the Procurement delivery for Zibrant, including the management of all supplier relations across 17,000+ properties and 150+ hotels groups worldwide. Gareth is also responsible for the design and development of all rate and preferred programmes for Zibrant clients.

Session 5 / Stream 3 / ACTE STREAM - WHEN IS A SAVING A SAVING?
As market forces change, there will be a ‘tipping point’ where corporates will no longer be able to measure savings using the same metrics for self-booking adoption and negotiated savings. Yet they will still be obliged to drive down costs. ACTE says: “How do companies look at savings measurements? What tracking initiatives are used to drive savings and what metrics can we expect to be adopted in the future? Now is the time to prepare for price rises when the balance shifts between supply and demand.”

Moderator Richard Eades Name: Richard Eades
Job title: Managing Director
Company name: Inkerman Associates
Biography: Richard has built a reputation as a key moderator and speaker around the industry, bringing an engaging and enthusiastic approach to delivering the key message. He commands vast knowledge of US, Middle East and European Business Cultures, through 29 years experience in the Hotel, Conference and Events Industry. Richard is a Past Chairman of the HBAA. He has sat on several Global and Independent Hotel Group Advisory Boards, owned a Restaurant for 5 years and worked up to Board level within organisations such as: Hilton, THF, MWB, BSI Group, Banks Sadler, Venues Unlimited, Expotel, and various Independent Hotels. In 2006 Richard set up Inkerman Associates; he and his colleagues are working on a variety of assignments within Hotels, Travel and Event Management Companies, Corporate Travel Departments, Venture Capitalists and Interim Solution Companies. www.inkermanassociates.com
Speaker 1 Xavier Houart Name: Xavier Houart
Job title: Travel Manager EMEA
Company name: Atlas Copco
Biography: Xavier holds a Master’s degree in Political Science for the Universite Catholique de Louvain. He has over 13 years experience in the corporate travel industry and is currently managing the Atlas Copco’s travel programme, EMEA and Americas. Prior to joining Atlas Copco in 2004, he has held various positions in non-core sourcing activities at Dow Corning and Baxter. Xavier is a member of he Belgian Association of Travel Managers and is ACTE Country Champion for BeLux countries.
Speaker 2 Simone Buckley Name: Simone Buckley
Job title: Director of Travel Programme Optimisation
Company name: Bouda
Biography: Simone Buckley is a co founder at Bouda, a business travel consulting firm. She has a wealth of experience in the business travel industry. She held the position of Managing Director at Capita Business Travel and chaired the Surface Transport Working Party whilst Executive Director at the GTMC. With national and global Travel Management Company experience spanning 20 years she co-founded Bouda to help companies buy better business travel.
Speaker 3 Brian Garvan Name: Brian Garvan
Job title: Director of Sales
Company name: Choice Hotels Europe, UK
Biography: Brian Garvan joined Choice Hotels Europe in early 2008 as UK Sales Director. Brian has more than 10 years’ travel industry experience, including key management positions with Hotelzon International, Amadeus, Pegasus Solutions, WorldRes and Active Hotels. In addition to building Choice Hotels Europe’s UK sales team, Brian is responsible for developing strong relationships with TMCs, travel agencies and consortias to increase business, leisure and group travel sales.

Session 5 / Stream 4 / MAVERICK In association with BTM Advisory Board - PUBLIC SECTOR
European governments have maintained spending in the public sector as the private sector economy has faltered in the recession. However, with the economy starting to return to normal, governments are under pressure to cut public sector funding. Travel spend is an obvious target, particularly in the UK after the MPs' expenses scandal. Yet organisations should be looking at smarter spend rather than taking an axe to travel budgets. BTM says: "Europe is on a knife-edge, with Greece almost defaulting and a number of economies under increasing pressure to reign in their spending. This highly-topical session will look at some of the pressures that travel managers in the public sector are facing and how to learn from best practice in the private sector."

Moderator Mark Frary Name: Mark Frary
Job title: Editor
Company name: www.publicsectortravel.org.uk
Biography: Mark is the co-founder of Public Sector Travel, a new online information service for travel buyers in the public sector. He also writes for a number of publications including The Times and Buying Business Travel on business travel and other issues.
Speaker 1 Nigel Turner Name: Nigel Turner
Job title: Director Public Sector and Industry Affairs
Company name: Carlson Wagonlit Travel
Biography: Nigel Turner’s career in travel spans 30 years. He started as a travel consultant, joining CWT in 1985 as a Branch and Implant Manager. He has worked his way through Account Management, progressing to senior roles and managing a team of Account Managers in 2002. In May 2005, Nigel joined the Executive Committee as Director of Account Management. In 2006 Nigel was appointed as Director of Public Sector to lead the large growth in Government and Public Sector business in the UK. From August 2008, Nigel additionally took on the role of Industry Affairs, encompassing Supplier Management as well as CWT UK’s key representative on the GTMC and other industry forums.
Speaker 2 Jamie Hindhaugh Name: Jamie Hindhaugh
Job title: Head of Production, London 2012
Company name: BBC
Biography: Jamie Hindhaugh joined the BBC in 1996 as a call centre operative and progressed to eventually manage and then outsource the BBC Transport department. In 2003 Jamie moved into BBC Procurement as a senior category manager for transport and travel services and then in 2005 was promoted to the Head of Sourcing for Production Resources and Head of Logistics at the BBC. These two significant roles covered: 1. Sourcing for Post Production and Graphics, Studios, Lighting, Scenery, Props, Outside Broadcasts, Locations, Shooting, Make Up, Costume, Radio and Music Facilities, New Media, Content, Knowledge and Reference. 2. Logistics for the total BBC Transport and BBC Travel services from the provision of ground transport and fleet services to more traditional flight, rail and hotel programmes. Whilst maintaining the Head of Sourcing Logistics role in August 2009 Jamie moved into his current role as Head Of Production L2012 responsible for the main events to be broadcast in all genres by the BBC across all platforms starting with new Years eve celebrations and culmination in the 2012 London Olympics. Jamie is also the Chairman of the Institute of Travel and meetings (ITM).
Speaker 3 Matthew Griffin Name: Matthew Griffin
Job title: Head of Business Services
Company name: Department for Work & Pensions
Biography: Based in Leeds, Matthew has responsibility for the Business Travel category and travel policy at DWP, with over 100m miles travelled per annum by over 100,000 members of staff this is a high profile category. Matthew has over 14 years supply chain experience working across both public and private sectors for major companies within the Consultancy, Manufacturing and Utility sectors and for the last 18 months working for the DWP. Currently at DWP, Matthew also has responsibility for the professional services category, covering DWP’s consultancy and interim spend. Outside of work Matthew is a keen football fan, being a qualified referee and junior football coach, he is married with 4 children.
Speaker 4 Chris Reynolds Name: Chris Reynolds
Job title: Senior Partner
Company name: 3SIXTY Global
Biography: Chris, Senior Partner and co-owner of the specialist consultancy company 3SIXTY Global offers extensive experience in: Travel Programme optimisation, Travel management company performance, tender, selection and implementation and Travel procurement strategy and negotiation. With over 20 years industry experience, Chris is well positioned to use his strong negotiation skills, analytical approach and demonstrable skills in procuring business travel services to assist other corporate buyers. His client portfolio includes major Banking, Technology, Insurance, Pharma, Manufacturing, Retail and Public Sector. Chris spent 5 successful years as Travel Manager for Siemens where he had responsibility for supplier selection and management, negotiation and customer relations. Chris is a member of the Chartered Institute of Purchase & Supply and former Board Director of the Institute of Travel & Meetings. www.3sixty-global.com